Policies

About the Website

Welcome to www.shreddies.com.au (the ‘Website‘). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the ‘Products ‘). The Website provides this service by way of granting you access to the content on the Website (the ‘Purchase Services ‘).

The Website is owned and operated by Shreddies Australia Pty Ltd(ACN 06433478). Access to and use of the Website, or any of its associated Products or Services, is provided by Shreddies Australia Pty Ltd. Please read these terms and conditions (the ‘Terms ‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

Shreddies Australia Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Shreddies Australia Pty Ltd updates the Terms, it will use reasonable endeavors to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

Acceptance of the Terms 

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Shreddies Australia Pty Ltd in the user interface.

Website Data Collection

When you come to our website (www.shreddies.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

Cookies are small files which are saved to a user’s computer hard drive that tracks, saves and stores information regarding user interactions and use of the website. Cookies allow the website to capture certain information about a user, such as sessions and preferences, in order for us to understand how visitors use the website; allowing us to improve our services to better meet customer’s needs. Any information collected is used for statistical analysis purposes.  A cookie in no way gives access to a user’s computer or information about you, other than any information you choose to share.

Shreddies Australia Pty Ltd uses software provided by Google Analytics and Google AdWords to track visitor usage. The software saves a cookie to the computer hard drive to monitor engagement and track customer usage. We then analyse this information in order to continue to make improvements and develop our website. We do not store, save or collect any personal information.

Our website also stores cookies in order to remember your cart and sample requests and for login of authorised members of staff.

Most browsers automatically accept cookies, however users can deny the use and saving of cookies from this website by modifying their browser settings.  Turning off cookies may not allow some aspects of the site to work and could interfere with the user’s experience of the site.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

Privacy Policy Statement

Shreddies Australia Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

Collection of personal information

Shreddies Australia Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. Additionally, we may also collect any other information you provide while interacting with us.

How we collect your personal information

Shreddies Australia Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

Shreddies Australia Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

Shreddies Australia Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Disclosure of your personal information 

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Shreddies Australia Pty Ltd, www.shreddies.com.au, its customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

Shreddies Australia Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information 

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would  like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at feedback@shreddies.com.au.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about privacy

If you have any complaints about our privacy practises, please feel free to send in    details of your complaints to PO BOX 724 Thuringowa Central, Queensland, 4817 or email us at feedback@shreddies.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Purchase of Products and Returns Policy

In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the ‘Purchase Price‘).

Payment of the Purchase Price may be made through E-WAY (the ‘Payment Gateway Provider‘). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

Following payment of the Purchase Price being confirmed by Shreddies Australia Pty Ltd, you will be issued with a receipt to confirm that the payment has been received and Shreddies Australia Pty Ltd may record your purchase details for future use.

Shreddies Australia Pty Ltd may, at their sole discretion, provide a refund on the return of the Products within 30 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

Backorders

Shreddies allows for some backorders to be made. You will be prompted upon purchase if the item is out of stock and if backorders are accepted for the product. Backorders are usually received within 2-3 weeks. Whilst most backorders are delivered before this timeframe, due to COVID-19 postal service impacts, some backorders may experience delays. We will provide an estimated timeframe for your backorder in your customer account.

Returns Policy

Returns are valid within 1 month of purchase providing they haven’t been worn or washed and are still in the original packaging. Please ensure that you try your Shreddies on for size over a clean pair of your own underwear, so that you can return them for an exchange if necessary.

Please enclose your order number and reason for returning in the package. If you’re seeking a refund for an unwanted item, postage will not be refunded unless the product is faulty.

All exchanges are made at the cost of the customer and postage will also be charged to send out your replacement items.

We do not accept responsibility for goods lost in transit, therefore we strongly recommend that you send returns by registered post and retain proof of posting / tracking number. 

To request a refund, you must provide proof of purchase to Shreddies Australia Pty Ltd showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Shreddies Australia Pty Ltd at PO BOX 724 Thuringowa Central, Queensland, 4817, by email to sales@shreddies.com.au or by calling 1300 182 040.

Warranty

Shreddies Australia Pty Ltd’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. For sales within Australia, you are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty ‘).

You may make a claim under this clause (the ‘Warranty Claim‘) for material defects and workmanship in the Products within 1 month from the date of purchase (the ‘Warranty Period‘).

In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Shreddies Australia Pty Ltd showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Shreddies Australia Pty Ltd at PO BOX 724 Thuringowa Central, Queensland, 4817, by email at sales@shreddies.com.au or by calling 1300 182 040.

Where the Warranty Claim is accepted then Shreddies Australia Pty Ltd will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

The Warranty shall be the sole and exclusive warranty granted by Shreddies Australia Pty Ltd and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

The Warranty does not apply if you:

  • Changed your mind, decided you did not like the purchase or had no use for it
  • Misused a product in any way that caused the problem
  • Did not take appropriate care or apply correct washing instructions

Caring/Washing your Shreddies Garments

Shreddies should be washed at 40c in a washing machine using Soda Crystals. Please do not use – Fabric Softener, Soap or Detergents, these products will clog up the carbon filter and stop them working immediately. Please use a large scoop of Soda Crystals in each wash (110-210ml).

Dry the underwear in a tumble dryer on a medium heat or over a radiator until all moisture is removed.

Delivery

You acknowledge that the Purchase Services offered by Shreddies Australia Pty Ltd integrate delivery (the ‘ Delivery Services‘) through the use of third party delivery companies (the ‘ Delivery Service Providers‘).

In providing the Purchase Services, Shreddies Australia Pty Ltd may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Shreddies Australia Pty Ltd is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.

In the event that an item is lost or damaged in the course of the Delivery Services, Shreddies Australia Pty Ltd asks that you:

  • contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
  • contact us by sending an email to sales@shreddies.com.au outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.

Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you for some reason if there are any delays.

Domestic and International

Shreddies Australia Pty Ltd ships domestically as well as internationally. However, we are unable to ship to the following countries: Argentina, Asia, Austria, Belgium, Canada, Chilie, France, Ireland, Italy, Mexico, Peru, Poland, Switzerland, Turkey, United Kingdom and United States. If you wish to purchase Shreddies products from those countries, please contact your Shreddies supplier. If you have a question about domestic or international deliveries, please contact us at sales@shreddies.com.au or 1300 182 040.

Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Tracking Options

Shreddies Australia Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Domestic SHIPPING

All orders delivered within Australia automatically have tracking. Standard Shipping costs $9.40 – $19.40 up to 5 kgs and includes postage and packaging. The order will arrive within 3 – 8 business days. Express Shipping costs $12.40 – $26.40 up to 5 kgs and includes postage and packaging. The order will arrive within 2 – 4 business days. Shipping will be calculated automatically at check-out.

Express Shipping

International orders are sent with Australia Post. Shipping costs will vary between $18.20 – $150.45 up to 5 kgs and is dependent on the Australia Post Shipping Zones. Shipping will be calculated automatically at check-out. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally. The international delivery times are likely to be delayed by Coronavirus disruptions. Please refer to the international delivery delays page https://auspost.com.au/service-updates/international-delivery-updates for up-to-date times.

Please note:

Business day means Monday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

We will not be responsible for wrong shipping address if you provide incorrect information.

Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges, we are unable to advise what duties may apply. If the recipient would like to query any duties charged, they should contact the customs service in their country.

Damages

If there is any damage to the packaging on delivery, contact us immediately at sales@shreddies.com.au or call 1300 182 040 or +61 7 44263702.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Shreddies Australia Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at sales@shreddies.com.au or call 1300 182 040 or +61 7 44263702 to report missing or lost packages.

Complaint Policy Statement

We strive to deliver safe and quality services to all our customers which includes people with health conditions and disabilities, and are committed to embracing a positive complaint culture. We acknowledge that the supports and services we provide may not always meet people’s expectations, and acknowledge that mistakes do happen, and we value people letting us know when this occurs so we can improve the supports we offer. Shreddies Australia Pty Ltd values complaints from people with disability, families, carers, service providers and regulators to ensure people are treated fairly when they use our services.

How do I lodge a complaint?

If your complaint relates to NDIS supports or services, please see our NDIS Feedback Page. For all other feedback including  complaints you can:

What happens after I lodge a complaint?

If you provide your contact details, we will contact you within 1 business day to resolve or inform you of the progress of your complaint, advise you of any action taken or future action required, and explain the reasons for decisions and options for review of the complaint including reviews by external agencies.

If you have any questions about about our policies page, please email us at feedback@shreddies.com.au or call 1300 182 040.